4 THINGS TO REMEMBER WHEN DEALING WITH STUBBORN PEOPLE

Much of project management consulting centers around negotiation—objectives, expectations, timeframe, and budget. There are occasions where negotiation may be impossible, such as when budget limitations simply won’t allow additional money to be approved, but sometimes plain human stubbornness keeps the team from making progress. When someone comes to the table refusing to negotiate on key points, project professionals should keep a few things in mind as they try to move the discussion forward.

1 – Even hard data might not sway them
Before you dedicate significant time or energy to gathering data that supports your viewpoint, remember that stubbornness is sometimes immune to empirical evidence. Facts won’t always unseat deeply held ideas, concerns, or opinions.

2 – Ask and listen
Because data might not be enough to change a stubborn person’s mind, see if you can get to the root of why they’re stuck on a particular point of view. Turn the tables and pull information from them by asking about their experiences and perspectives. They might divulge something that points you toward an acceptable compromise or workable solution.

3 – Public opinion could work in your favor
You alone may not be able to bring enough pressure to bear to convince a stubborn person to back down or to secure a compromise. In these cases, consider rallying others to support your cause. This could take the form of user surveys, or it might require getting the senior leadership on your side.

4 – They might not actually be stubborn
There’s a chance they’re stuck on a particular issue because their boss or other influencer has an agenda. As you discuss why they hold such a firm perspective, try to determine if someone else is at work behind the scenes. If so, you’ll likely need to address that person directly before progress can be made.

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