Team Communication Dynamics

Overview

Think about the first work team you were on.  You probably quickly discovered that each person had a unique way of doing things.  Sometimes team differences are easily accepted and laughed about, and may even complement each other.  But too frequently teams find that those differences can also cause confusion, stagnation, or frustration.  Only when people have a framework to make sense of their differences can they learn what to expect from others and the best way to get what the team needs.  This project management training program uses the DiSC® framework to address three of the most common challenges that teams face: motivation conflict, and communication.  Participants learn simple, intuitive ways to make lasting improvements in a team’s effectiveness.

communication project management

 Audience

This course is designed for project leaders and team members who want to improve the way they work together.

Course Duration

The course consists of 8 hours of instruction including lecture and hands-on exercises taught over a one-day period. The course includes exercises on the following topics:

o Identifying Key Style Characteristics

o Discussing Individual Value to the Organization

o Maximizing Work Environment Motivation

o Resolving Conflict

o Demonstrating Communication Style Versatility

Course Content

Each student is provided a notebook at the beginning of the course that is used during the one-day program to follow the lecture material, record notes, tips, and other communication-specific information, and perform individual and group exercises. They also receive a personalized DiSC® report which outlines their preferred communication style based on their responses to a brief pre-class questionnaire.  The notebook and DiSC® report serves as an excellent reference tool for improving individual effectiveness on project teams.

Prerequisites

Participants must have successfully completed the following PMAlliance course: Project Management; Duration-Driven® Planning and Control.

 

Course Outline

INTRODUCTION

o Personal Introductions

o Working with Difficult People

o People I Prefer to Work With

o Personal Objectives

DISCOVERING BEHAVIORAL STYLES & PREFERENCES

o Discovering DiSC®

o Introduction to the Styles

o The Story Behind DiSC®

o Discover Your DiSC® Style

o Your Value to the Organization

WORK MOTIVATORS

o My Ideal Work Environment

o Preferred Environments of the Styles

o My Personal Motivators

o Maximizing My Motivation

TEAM CONFLICT

o Conflict and Stress

o Styles in Conflict

o Your Style in Conflict

o Impact on Others

o Dealing with Conflict

ADAPTING TO DIFFERENT STYLES

o Ineffective Communication

o Keys for Relating to the Styles

o Effective Communication

o Style Versatility

CLOSE

o Learning Review

o Judging to Valuing Ladder

o Personal Action Plan

 

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Project Experience

Industry
Manufacturing
Demanding, time sensitive, and finely tuned, manufacturing projects require close attention and experienced oversight.
Industry
IT Projects
Organizations must be able to successfully execute challenging and highly visible technology projects to maximize revenue.
Industry
Power Plants
Power Plants must be able to keep these vital infrastructure assets current, efficient, and economically positive.
Industry
Energy
High-profile hurdles and expensive risks of failure make these projects critical to manage properly from the very beginning.
Industry
Aerospace
Presents complexities at nearly every stage, from allocating resources to controlling schedule variances, or clearing regulatory & safety hurdles.
Industry
Cross-Functional
Ensuring team members are able to move outside the silos of their department or discipline is the key to achieving success.
Industry
Product Dev
Design and other early-stage activities must be carefully orchestrated while maintaining visibility on future impacts and resource needs.
Industry
Mergers & Acquisitions
Among the riskiest and most strategically important initiatives a company can undertake, and their outcomes can make or break the business.
Industry
Finance & Insurance
Technology implementations call for the right level of planning detail and diligent oversight.
Industry
ERP & SAP
An ERP implementation can be among the most disruptive and strategically important initiative an organization can undertake.