Project teams often focus their full attention on driving each initiative to a successful completion, but there’s another aspect of project management that can’t be overlooked: the customer experience. Your customers should have a seat at the table as your group goes moves each project from concept through completion—planning activities, scheduling work disruptions, allocating funds,…
customer service
Remote Project Management: Focus on Your Customers
April 22, 2020 by
Any time the daily operations within your organization—or your project team—are disrupted, you may find yourself focused on reactive rather than proactive tasks. This is understandable early after change occurs when you’re still adjusting your strategy, but you should quickly work to get back to a proactive approach to project management. That includes your team’s…
Build a Customer-Centric Project Team
March 19, 2020 by
The support of sponsors and stakeholders is a critical element in project success. Without strong participation by these groups, the project team may have difficulty getting the necessary resources and cooperation to execute even simple tasks. But with everything that goes into delivering consistent results and meeting the organization’s needs, the focus on long-term satisfaction…
