OVERVIEW
Think about the last time you were on a team. After working with other team members, you noticed each person approached the team’s objectives dierently and expressed their ideas using distinct communication styles. At times, the team was able to successfully resolve their dierences. However, teams may have ignored the issues to avoid confrontation that lead to confusion, frustration and incomplete information.
Only when people have a framework to understand their communication styles can they learn what to expect from others. This course utilizes the DiSC® program to address three of the most common challenges that teams face: motivation, conict, and communication. Participants will learn simple & intuitive ways to advance their communication skills that will lead to enhanced team dynamics and improved project management.
AUDIENCE
This course is designed for project leaders and team members who want to improve the way they work together.
COURSE DURATION
The course consists of 8 hours of instruction including lecture and hands-on exercises taught over a one-day period. The course includes exercises on the following topics::
Identifying Key Style Characteristics
Discussing Individual Value to the Organization
Maximizing Work Environment Motivation
Resolving Conict
Demonstrating Communication Style Versatility
Participants must have successfully completed the following PMAlliance course: Project Management; Duration-Driven® Planning and Control.
COURSE CONTENT
Each student is provided a notebook at the beginning of the course that is used during the one-day program to follow the lecture material, record notes, tips, and other communication- specic information, and perform individual and group exercises. They also receive a personalized DiSC® report which outlines their preferred communication style based on their responses to a brief pre-class questionnaire. The notebook and DiSC® report serves as an excellent reference tool for improving individual eectiveness on project teams.
When you have a project too important to fail, choose PMAlliance.
INTRODUCTION
Personal Introductions
Working with Difficult People
People I Prefer to Work With
Personal Objectives
DISCOVERING BEHAVIORAL STYLES & PREFERENCES
Discovering DiSC®
Introduction to the Styles
The Story Behind DiSC®
Discover Your DiSC® Style
Your Value to the Organization
WORK MOTIVATORS
My Ideal Work Environment
Preferred Environments of the Styles
My Personal Motivators
Maximizing My Motivation
TEAM CONFLICT
Conflict and Stress
Styles in Conflict
Your Style in Conflict
Impact on Others
Dealing with Conflict
ADAPTING TO DIFFERENT STYLES
Ineffective Communication
Keys for Relating to the Styles
Effective Communication
Style Versatility
CLOSE
When you have a project too important to fail, choose PMAlliance.
We partner with our clients to provide mission-critical project management solutions.
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