IT Systems Development Case Study

Industry

Information Technology

Situation

A customer satisfaction survey reported that only 20% of the company’s information technology (IT) customers were highly satisfied with the delivery time and quality of the company’s IT projects. The typical IT project included unclear objectives, scope creep, and serious resource constraints, which led to periodic starts and stops, as well as project delays.

PMAlliance Solution

We developed a project management office for the company and assisted in the hiring of new internal project managers. We trained, mentored, and certified the project managers in advanced project management techniques; and established procedures for IT project governance.

Outcome

The company now uses PMAlliance’s Duration-Driven® methodology, software add-in tools for Microsoft Project, and Web Update System to plan and control projects. Project management costs are only 4% of overall project cost; far below the industry standard of 7-12%. Moreover, customer satisfaction increased to 94%, average IT staff hour costs per project were reduced by $7.2M in the first year alone, and the percentage of on-time deliveries (within 20 days of the baseline schedule) exceeds 80%.

Today, the project management office is completely self sufficient and is recognized as best-in-class within the company.

 

PMAlliance, Inc. is a project management consultingproject management training and project office development company. We partner with our clients to provide mission-critical services.

Project Experience

Industry
Manufacturing
Demanding, time sensitive, and finely tuned, manufacturing projects require close attention and experienced oversight.
Industry
IT Projects
Organizations must be able to successfully execute challenging and highly visible technology projects to maximize revenue.
Industry
Power Plants
Power Plants must be able to keep these vital infrastructure assets current, efficient, and economically positive.
Industry
Energy
High-profile hurdles and expensive risks of failure make these projects critical to manage properly from the very beginning.
Industry
Aerospace
Presents complexities at nearly every stage, from allocating resources to controlling schedule variances, or clearing regulatory & safety hurdles.
Industry
Cross-Functional
Ensuring team members are able to move outside the silos of their department or discipline is the key to achieving success.
Industry
Product Dev
Design and other early-stage activities must be carefully orchestrated while maintaining visibility on future impacts and resource needs.
Industry
Mergers & Acquisitions
Among the riskiest and most strategically important initiatives a company can undertake, and their outcomes can make or break the business.
Industry
Finance & Insurance
Technology implementations call for the right level of planning detail and diligent oversight.
Industry
ERP & SAP
An ERP implementation can be among the most disruptive and strategically important initiative an organization can undertake.