
Wrangling Project Communication Issues on Your Team
Projects that have clear and ongoing project communication issues eventually become plagued with problems. You’ve probably seen it before: The people responsible for managing schedules
Projects that have clear and ongoing project communication issues eventually become plagued with problems. You’ve probably seen it before: The people responsible for managing schedules
When time is tight and there’s pressure to get a project underway as quickly as possible, it might be tempting to ignore concerns that might
Now and then an organization may encounter sensitive projects. It might be confidential internally, such as initiatives that will result in the relocation of a
Have you encountered a project that didn’t turn out the way stakeholders thought it would? Or maybe you discovered that different groups—project team members, leadership staff, sponsors, and end users—each expected different things. Why does this happen? And what can you and your team do to avoid it?
Project managers can usually spot scope creep once it appears, but by that point the damage has already begun and it’s a challenge to get things back in line. Sometimes the hardest part of fixing a problem is knowing why it happened in the first place. That’s the case with teams that find themselves hindered by a scope that has grown out of control.
Project managers sometimes discover there are multiple versions of the truth existing within their team. One sub-group thinks it’s on track—in reality, they’re working from a schedule that’s out of date. Another department is late on several key activities, but they haven’t updated the master plan so no one else is aware of the delays that will soon affect their own scheduling. Or an outside vendor has almost completed a custom piece of equipment. Unfortunately, they don’t realize the specifications have since changed.
Finding a neutral party in a project can be extraordinarily difficult. Every project stakeholder has their own list of wants, needs, and worries. The team is focused on getting everything done on time, end users want to know they haven’t been forgotten, department managers are concerned about meeting productivity goals and avoiding work disruptions, and the leadership group is keen to leverage the project’s end results to move their own strategic plans forward. Complicating matters is that these many voices don’t just represent their own competing priorities—any time stakeholders feel they have something to lose or gain, they may not put the project’s (and the organization’s) best interests first.
Face it, there’s always the possibility that your project will encounter a problem. A key vendor may be late in delivering a key piece of equipment, or your craft labor supplier may get tied up on another job, setting your activity timeline back unexpectedly. Achieving success in spite of the challenges isn’t so much about what sort of difficulties your team encounters—it’s about how you deal with those problems. Your response will either enable you to overcome the situation and continue driving the project to a timely completion, or it will cause you to fall behind, cut back on quality, or increase expenditures as you scramble to stay on track.
The majority of today’s projects include some sort of technology component. A system may be needed to support new functions the organization will soon add, or it might be necessary to migrate from an outdated platform to one with more robust functionality as operations grow and the company’s needs expand.
A strong project management methodology needs to encompass more than developing a timeline and scheduling individual tasks. The effort must also include a risk management function with an eye toward where and how potential issues might impact the project.
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